Troubleshooting and Limitations - Siebel Server Manager Monitor

This section describes troubleshooting for the Siebel Server Manager Monitor

The Siebel Server Manager monitor uses a Siebel command line utility (srvrmgr) to gather it's statistics. If you are having trouble getting the Siebel Server Manager monitor to work, run this command from the Siebel Server Manager client:

srvrmgr /s <server> /g <gateway> /e <enterprise> /u <user> /p <pw>

If this command works from the command line, but SiteScope has trouble executing the command, open /sitescope/templates.applications/commandline.siebel, and verify that you can run the following command from the command line:

CONNECT_COMMAND:$PATH$/srvrmgr /g $GATEWAY$ /e $ENTERPRISE$ /s $SERVERS$ /u $USERNAME$ /p $PASSWORD$

Note: On a Windows 2000 Advanced Server platform this command must be changed to:

CONNECT_COMMAND:$PATH$\srvrmgr.exe /g $GATEWAY$ /e $ENTERPRISE$ /s $SERVERS$ /u $USERNAME$ /p $PASSWORD$

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