Internal Errors

Select troubleshooting for the following internal errors:

Internal Error - Extensions Initialization Failed

LoadRunner extensions initialization failed.

Internal Error: The monitors may not work properly.

Troubleshooting

  • Contact customer support and provide them with an explanation of the problem, and the error message returned.

Internal Error - Failed to Access Online Process

Failed to access Online : 'group name'.

Internal Error: The online process has not been initialized or it has an invalid instance.

Troubleshooting

  • Check that the Controller COM objects are registered in the Registry Editor: HKEY_LOCAL_MACHINE\SOFTWARE\Mercury Interactive\LoadRunner\CurrentVersion.
  • If they are not registered, run register_controller.bat from the <LoadRunner installation>\bin directory to register the COM objects.
  • If this fails to solve the problem, contact customer support, and provide them with an explanation of the problem, and the error message returned.

Internal Error - Failed to Convert to Temporary File

Cannot convert to the temporary file 'filename'

Internal error.

Troubleshooting

  • Contact customer support and provide them with an explanation of the problem, and the error message returned.

Internal Error - Failed to get Temporary File

Cannot get temporary file

Internal error.

Troubleshooting

  • Contact customer support and provide them with an explanation of the problem, and the error message returned.

Internal Error - Failed to Initialize Data Server

Failed to Initialize Data Server: 'server name'

Internal error.

Troubleshooting

  • Contact customer support and provide them with an explanation of the problem, and the error message returned.

Internal Error - Invalid Return Value

Invalid return value from lr_vug: 'internal error code'. Call your support manager.

Internal Error.

Troubleshooting

  • Reboot the Controller machine. If this does not solve the problem, reinstall LoadRunner.
  • If that fails to solve the problem, contact customer support and provide them with an explanation of the problem, and the error message returned.